CUSTOMER SUPPORT
The right help at the right moment.
Planning question, existing request or an urgent confirmed-trip issue—use the route that matches where you are.
Planning a new trip
Share destination ideas, dates, travellers and priorities with the travel desk.
Continue 02Existing request
Open the references stored on this device and continue with the travel desk.
ContinueCONFIRMED-TRIP SUPPORT
Keep your booking reference close.
Confirmed travellers receive destination contacts and the relevant urgent-support path in their travel documents. For a non-urgent concern, share the booking reference, what happened, the supplier involved and the outcome you need.
Escalation order
- Named travel consultant
- Operations contact in the travel documents
- Travel desk with booking reference